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FAQ & GUEST TESTIMONIAL

Why adimelali ?
BEST PRICES

Choose your transfer service & day trip from a wide selection of offers. 

A real deal with no hidden, cover or extra charge

BEST SERVICE

We offer a wide selection of vehicle types. With professional fully escort driver and always on time. Stand by time 1 hour to 30 mins before pick up time. Quick reply e-mail with 24/7 Help Line. With TripAdvisor service of excellence certificate. 

SAFETY FIRST

You always know your carrier.

All carriers are carefully selected. With standard tourism safety driving ,clean unit and experience licensed  driver/crew.​

TRUSTED

Established and run by local Bali, since 2009. And trust by world wide traveler  ever since. Trustworthy and reliable crew/driver with high quality performance, selection and training.

FAQ's

How can I order a transfer or book a day trip service ?

  1. Reservation must be made one day ( 24 hours latest 12 hours ) before the arrival time or before the day trip time. Choose on OUR SERVICE YOUR JOURNEY page find the CONTACT US section for the transfer or day trip suitable for you: will reply ASAP a fixed price for the whole service, include our PDF brochure file attachment for your reference. All our service is Include; Air conditioned standard tourism transport/carrier, English Speaking Driver, Fuel, all toll road and parking ticket fee and mineral water on board. Cold box with ice on request and baby car seat or kid car cushion upon request.

  2. Inform the pickup address and the destination ,the number of traveler and then inform the types of transport ( Standard 7 Seats/BIG VAN/MINI BUS/BUS).

  3. Next, you will be inform the total fare and our e-mail of required for your Confirmation. If you wish, you can also add the return route for return transfer in advance on the same page.

  4. Specify your contact details ( flight number, airlines code, villa or hotel room number with address), the number of passengers,                                            as well as additional options if you need them. If our crew/drivers needs to know something else about you, just specify this information in the comment field. If you need special request or arrangement please let us know. ** Additional charge may apply for additional service or request.

  5. Ready! Choose an offer – we will reply to your order one by one and send you a re-Confirmation e-mail ,SMS or Whatsapp message after your Confirmation e-mail receive.

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What is the Payment Method ?

We prefer cash basis after the service, in IDR ( Indonesia Rupiahs).

After the reservation, a CONFIRMATION  will send immediately latest 24-12 hours before your day trip by SMS, Whatsapp, or Phone call and following officially by e-mail.

Since mostly our transport service are doesn't need any deposit , doesn’t mean you easily cancel or book at any times you need like others street taxi or cabs in Bali. Booking must be made 24 hours and latest 12 hours with confirmation before the day trip. Any cancelation made less than 4 hours or once our crew already at your Villa or Hotel lobby, 50% - 100% cancelation fee will added.

For multi-day trip, mini bus , bus arrangement and others group trip arrangement a deposit must be settle after the Confirmation letter or statement 25% to 50% latest 14 days to 7 days prior to arrival date or day trip date, via BANK WIRE/BANK TRANSFER to our INDONESIA account. Bank wire payment trough others than Indonesia's country area should be convert to Indonesia's rupiahs ( IDR ) following our daily currency exchange and any bank admission caused by this Bank Wire transfer will be added to the guest/ client. 

The rest payment should be done upon your Bali arrival. Any cancelation fee with no refund will be apply should any cancel made after the deposit payment settle or cancelation made 48 hours to 24 hours before arrival date or before the day trip date.​​ As we also very concern in environmental, we are 

 

Frequently asked questions

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What make adimelali different ?

WE WILL PROVIDE YOU WITH A CUSTOMISED OFFER AND SUPPORT YOU EACH STEP OF THE WAY!

In Adimelali Bali, we will assist you for a great trip plan, we are very open to discuss and share to meet every trip are meet your plan and expectation. We will answer every inquiry and make sure you have an idea about the trip, and if you are in Bali and you need more info about the trip we would happy to come and meet you with many idea and possibilities as a local to make sure every trip will meet you or everyone in your family or group expectation, overall we help to make it real.

If you have any idea or would happy to share your trip plan and idea with us...we make sure every day trip you will do with Adimelali Bali are great, memorable and of course make the plan into real memorable trip.

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What does multi- day trip mean?

This service provides you with full disposal and unlimited daily maximum 12 hours use of our car with a driver. You can use it, for instance, during business trips when you need to constantly move between appointments, or for sightseeing tours , or just to travel by car when your route, apart from points A and B, also includes points C, D, E, F etc with car and driver also overnight, minimum 4 days 3 nights round Bali and East Java.

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Are adimelali do a rental car ?

Adimelali not serve for self drive and car rental. We only serve car with driver service, to maximise every trip and service during your Bali visit or holiday.

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What does the cost of day trip and transfer include?

For your comfort and convenience all fare we offer already includes English speaking driver fully escort, waiting at the airport, gasoline, mineral water on board, parking ticket ,road tolls, if any on the route, and, of course, the very route from point A to point B. If you order multi-day trip service, the cost will include the meals and accommodation for the driver.

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What shall I do if the driver hasn’t met me?
During Airport pick up our crew/driver will always have a sign printing paper of your name and along with hundreds others guide and driver who do a pick up for their guest, standing at rendezvous area/meeting point outside terminal, just before you step out to exit area. But if you couldn't find our crew

First of all, try to go to information desk and ask them to announce " Adimelali Driver for......( Your name)". Or if still hard to find, just contact us trough SMS/PHONE/WHATSAPP/Messenger to Adimelali Bali or this HELP LINE +62 81 337 795 381 ( we are 24/7) .Our contact details are specified in the letter confirming your order. Should you fail to get the driver on the phone, please, report this situation to the support team. We will try to find another driver for you or return your money. 

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Can I trust the drivers in adimelali.com?

We only work with trusted driver/crew: we study their certificates, monitor the validity period of their driving licenses and insurance policies. Among other things, customers of our service always evaluate drivers’ performance. We analyse users’ feedback and go on working only with those whose order history is flawless.We also train every crew that's join our team and we also review their performance. Please Tip our crew/driver if they treat and assist you well. PLEASE DO NOT TIP OUR CREW/DRIVER IF THEY TREAT YOU BAD !.

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What shall I do if my flight is delayed?

Don’t worry, our control room and operation working 24/7 and always monitor customers’ flights and are aware of delays. That is why we recommend specifying the flight number. The free waiting time in such situation is 45 minutes. In other force-majeure cases, please, immediately call the support team of adimelali.com in this HELP LINE +62 81 337 795 381, and we will figure out how to help you.

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How can I know if my luggage will fit inside the car?

Specify the dimensions of the luggage and the number of pieces in the comment field of the order. For instance, 2 ski bags 180 cm long and two suitcases. In this case, you can find our carrier specific size etc in our PDF brochure attached in earlier e-mail. If you still hesitate, please, contact our support team +62 81 337 795 381

 

What else adimelali.com can do for you ?

With many years experienced and been organise many kind of traveler from around the world with their need. Adimelali leading as one of transport company and online travel agency with best service & performance. We also offer a one stop shopping for your travel need, travel style etc. We can assist you to get fast boat to slow ferry ticket in Bali and beyond. Assistance to organise your flight ticket from all over Indonesia from Bali. Travel document advise assistance, scooter and motorbike arrangement until checking and hotel or villa reservation assistance based on your budget, area required and up date or real situation of the villa/hotel room as with website or online booking you might still hesitate how its will be look like. Don't worry ASK US we will do for you !. Or if you have any specific request about your trip such any activity that available in Bali, Bachelor party to wedding arrangement, including private boat or fast boat or cruise charter, we can assist to arrange.

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GUEST TESTIMONIAL

Mr. KIM CHIN

Zoetermeer/ The Netherlands

After we had learned about Ademelali Bali on TripAdvisor we decided to give it a try. And we were pleasantly suprised by the rapid feedback on our requests and the valueble information given by Gorra. Execution of our plans was done by Komang and we were very happy with his guidance, his knowledge of the culture and his effortless attemps to make us feel at home and safe! 
Thank you so much for the nicest experience we had in Bali, Komang!!

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Mr. BONSTOK

New York  /  USA

Nous étions à Bali pour exactement 7 jours trop peu pour faire beaucoup de choses du coup nous avions eu besoin d'un service rapide ponctuel et surtout efficace.
Ainsi, nous avions eu recours à Adimelali, l'agence répond rapidement, très sérieuse, a des guides très ponctuels et surtout très patients, ils ont organisé un programme spécial pour la journée pour optimiser le temps et du coup voir le maximum d'endroits , aussi le prix était clair et raisonnable.

Le transfert hôtel aéroport excellent le monsieur qui nous a accompagné était là 30 minutes avant l'heure.


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Ms. INES JOULAK

Paris/ French

C'est une agence que je recomende fortement, une qualité de service et une flexibilité qui fait à ce que notre séjour à bali soit excellent. 
On avait construit un séjour sur mesure avec eux avant de partir à Bali. Ils nous ont même proposé plus de chose que ce qu'on a demandé pour des prix tout à fait abordable. Ils sont toujours à l'heure et même avant l'heure, et trés ouvert flexible en cas de changement de programme. Le personnel est trés sympathique et parle trés bien anglais, ce qui rend les trajets beaucoup plus plaisants.

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Ms. KRISTA JANE SMITH

Sydney/ Australia

I trust my babies with them, every single time!

I've been using these guys for over 7 years. Gorra and his crew always go the extra mile and there is nothing I have asked for that is too hard. Thanks for thinking of the car seats when I didn't, lending me a phone when my staff needed them and for taking care of my family and my guests over the years!

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