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FAQ & GUEST TESTIMONIAL

Why adimelali ?
BEST PRICES

Choose your transfer service & day trip from a wide selection of offers. 

A real deal with no hidden, cover or extra charge

BEST SERVICE

We offer a wide selection of vehicle types. With professional fully escort driver and always on time. Stand by time 1 hour to 30 mins before pick up time. Quick reply e-mail with 24/7 Help Line. With TripAdvisor service of excellence certificate. 

SAFETY FIRST

You always know your carrier.

All carriers are carefully selected. With standard tourism safety driving ,clean unit and experience licensed  driver/crew.

TRUSTED

Established and run by local Bali, since 2009. And trust by world wide traveler  ever since. Trustworthy and reliable crew/driver with high quality performance, selection and training.

FAQ's

How can I order a transfer or book a day trip service ?

  1. Reservation must be made one day ( 24 hours latest 12 hours ) before the arrival time or before the day trip time. Choose on OUR SERVICE YOUR JOURNEY page find the CONTACT US section for the transfer or day trip suitable for you: will reply ASAP a fixed price for the whole service, include our PDF brochure file attachment for your reference. All our service is Include; Air conditioned standard tourism transport/carrier, English Speaking Driver, Fuel, all toll road and parking ticket fee and mineral water on board. Cold box with ice on request and baby car seat or kid car cushion upon request.

  2. Inform the pickup address and the destination ,the number of traveler and then inform the types of transport ( Standard 7 Seats/BIG VAN/MINI BUS/BUS).

  3. Next, you will be inform the total fare and our e-mail of required for your Confirmation. If you wish, you can also add the return route for return transfer in advance on the same page.

  4. Specify your contact details ( flight number, airlines code, villa or hotel room number with address), the number of passengers,                                            as well as additional options if you need them. If our crew/drivers needs to know something else about you, just specify this information in the comment field. If you need special request or arrangement please let us know. ** Additional charge may apply for additional service or request.

  5. Ready! Choose an offer – we will reply to your order one by one and send you a re-Confirmation e-mail ,SMS or Whatsapp message after your Confirmation e-mail receive.

What is the Payment Method ?

We prefer cash basis after the service, in IDR ( Indonesia Rupiahs).

After the reservation, a CONFIRMATION  will send immediately latest 24-12 hours before your day trip by SMS, Whatsapp, or Phone call and following officially by e-mail.

Since mostly our transport service are doesn't need any deposit , doesn’t mean you easily cancel or book at any times you need like others street taxi or cabs in Bali. Booking must be made 24 hours and latest 12 hours with confirmation before the day trip. Any cancelation made less than 4 hours or once our crew already at your Villa or Hotel lobby, 50% - 100% cancelation fee will added.

For multi-day trip, mini bus , bus arrangement and others group trip arrangement a deposit must be settle after the Confirmation letter or statement 25% to 50% latest 14 days to 7 days prior to arrival date or day trip date, via BANK WIRE/BANK TRANSFER to our INDONESIA account. Bank wire payment trough others than Indonesia's country area should be convert to Indonesia's rupiahs ( IDR ) following our daily currency exchange and any bank admission caused by this Bank Wire transfer will be added to the guest/ client. 

The rest payment should be done upon your Bali arrival. Any cancelation fee with no refund will be apply should any cancel made after the deposit payment settle or cancelation made 48 hours to 24 hours before arrival date or before the day trip date.​​ As we also very concern in environmental, we are 

 

Frequently asked questions

What make adimelali different ?

WE WILL PROVIDE YOU WITH A CUSTOMISED OFFER AND SUPPORT YOU EACH STEP OF THE WAY!

In Adimelali Bali, we will assist you for a great trip plan, we are very open to discuss and share to meet every trip are meet your plan and expectation. We will answer every inquiry and make sure you have an idea about the trip, and if you are in Bali and you need more info about the trip we would happy to come and meet you with many idea and possibilities as a local to make sure every trip will meet you or everyone in your family or group expectation, overall we help to make it real.

If you have any idea or would happy to share your trip plan and idea with us...we make sure every day trip you will do with Adimelali Bali are great, memorable and of course make the plan into real memorable trip.

What does multi- day trip mean?

This service provides you with full disposal and unlimited daily maximum 12 hours use of our car with a driver. You can use it, for instance, during business trips when you need to constantly move between appointments, or for sightseeing tours , or just to travel by car when your route, apart from points A and B, also includes points C, D, E, F etc with car and driver also overnight, minimum 4 days 3 nights round Bali and East Java.

Are adimelali do a rental car ?

Adimelali not serve for self drive and car rental. We only serve car with driver service, to maximise every trip and service during your Bali visit or holiday.

What does the cost of day trip and transfer include?

For your comfort and convenience all fare we offer already includes English speaking driver fully escort, waiting at the airport, gasoline, mineral water on board, parking ticket ,road tolls, if any on the route, and, of course, the very route from point A to point B. If you order multi-day trip service, the cost will include the meals and accommodation for the driver.

What shall I do if the driver hasn’t met me?
During Airport pick up our crew/driver will always have a sign printing paper of your name and along with hundreds others guide and driver who do a pick up for their guest, standing at rendezvous area/meeting point outside terminal, just before you step out to exit area. But if you couldn't find our crew

First of all, try to go to information desk and ask them to announce " Adimelali Driver for......( Your name)". Or if still hard to find, just contact us trough SMS/PHONE/WHATSAPP/Messenger to Adimelali Bali or this HELP LINE +62 81 337 795 381 ( we are 24/7) .Our contact details are specified in the letter confirming your order. Should you fail to get the driver on the phone, please, report this situation to the support team. We will try to find another driver for you or return your money. 

Can I trust the drivers in adimelali.com?

We only work with trusted driver/crew: we study their certificates, monitor the validity period of their driving licenses and insurance policies. Among other things, customers of our service always evaluate drivers’ performance. We analyse users’ feedback and go on working only with those whose order history is flawless.We also train every crew that's join our team and we also review their performance. Please Tip our crew/driver if they treat and assist you well. PLEASE DO NOT TIP OUR CREW/DRIVER IF THEY TREAT YOU BAD !.

What shall I do if my flight is delayed?

Don’t worry, our control room and operation working 24/7 and always monitor customers’ flights and are aware of delays. That is why we recommend specifying the flight number. The free waiting time in such situation is 45 minutes. In other force-majeure cases, please, immediately call the support team of adimelali.com in this HELP LINE +62 81 337 795 381, and we will figure out how to help you.

How can I know if my luggage will fit inside the car?

Specify the dimensions of the luggage and the number of pieces in the comment field of the order. For instance, 2 ski bags 180 cm long and two suitcases. In this case, you can find our carrier specific size etc in our PDF brochure attached in earlier e-mail. If you still hesitate, please, contact our support team +62 81 337 795 381

 

What else adimelali.com can do for you ?

With many years experienced and been organise many kind of traveler from around the world with their need. Adimelali leading as one of transport company and online travel agency with best service & performance. We also offer a one stop shopping for your travel need, travel style etc. We can assist you to get fast boat to slow ferry ticket in Bali and beyond. Assistance to organise your flight ticket from all over Indonesia from Bali. Travel document advise assistance, scooter and motorbike arrangement until checking and hotel or villa reservation assistance based on your budget, area required and up date or real situation of the villa/hotel room as with website or online booking you might still hesitate how its will be look like. Don't worry ASK US we will do for you !. Or if you have any specific request about your trip such any activity that available in Bali, Bachelor party to wedding arrangement, including private boat or fast boat or cruise charter, we can assist to arrange.

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GUEST TESTIMONIAL

I've lived all around the world and even spent a few years growing up in Indonesia. Whenever people ask me where to go or who to call when they're in Bali I give them the adimelali guys number and tell them the rest is going to be easy. These guys are trustworthy, fairly priced and have never failed me in making sure my friends and family come back with a big smile and singing their praises.  Stop looking. You just found your new best friends in Bali.

Sydney/Australia

Mr.SIMON DARMODY

I have traveled extensively throughout the US, Europe and Asia, using transportation companies for various reasons ranging from 5 star luxury retreats to small family holidays. adimelali heads the list in my book! I have had the pleasure of working with Gorra and his staff for several years. I am thrilled that a friend recommended them, as I had previously experienced many of the transport horror stories you hear about in Indonesia! I work in the hospitality industry, managing luxury villas in Bali and consulting with hotels and retreat centers. Working in this industry, it is imperative that the transportation company I use is reliable, professional and courteous. The quality of my guests’ experience in Bali could easily hinge on their interaction with a driver. That is one of the many reasons I use adimelali exclusively! I would not even consider using another company or a solo driver. Gorra and all of his drivers share principles and values that are essential to the running of a successful business. Their personal attention to the guests is fantastic. Whether it is an airport transfer or a multiple day trip to the north of Bali, the drivers are always reliable, kind and considerate. They are honest, have a wealth of local knowledge and speak English fluently. Gorra’s ability to oversee the comings and goings of multiple guests at multiple villas is truly impressive. Without reservation, I highly recommend adimelali.

Bali/Indonesia

Ms. ALICE DILL 

We've just gotten back from Bali yesterday after an 8-day holiday, with our 3-year old boy. We had Gorra and his team for most of our days there, and let me tell you... I do no think that we would have enjoyed our trip as much if it weren't for them. Travelling with a small boy who is super active and naughty is not easy but Gorra, Komang & Putu made it their special quest to care for our son, in order to give us some space and leisure during our trips with them. I was especially awed by their genuine love for children and my son really took to them (he rarely gets along with strangers!). 
Punctuality is their excellence. Never once did we have to wait for them! They are always there early and they are always willing to make as many stops as requested. They are not calculative and are very generous in sharing their warmth and knowledge. I am sure they are fed up of the same local scenes over and over again, but they are forever willing to provide information and walk together with us, as if it is something interesting for them as well.They are really very very compliant and easy to be with. Being with them is like being with someone I've known for all my life. They are cozy and nice. It would be a loss if anyone were to travel to Bali and not have adimelali as their guide and companion. But Gorra, go get a credit card machine, will ya! : ))

Kuching/Malaysia

Ms. ANGIE JONG

On the pre-arrangement stage, my emails have been replied almost immediately and based on the recommended itineraries I knew that Gorra had carefully planned them to suit my preferences. And from there, I could sense that there was something different about Adimelali.

My instinct proved my right. Gorra really knew what I wanted, and my exploration trips in Bali were far better than I had expected. With Gorra and team, I felt that I was traveling with a good friend rather than a tour guide. The service was truly above my expectations!! Few words that can describe Adimelali and Mr. Gorra himself - PERSONALIZED, PROFESSIONAL, HUMBLE, , GENUINE & HONEST!!! And the fees - no hidden cost and very very reasonable!

To Adimelali,
Thank you for making this short trip something that I will remember for a long long time! Looking forward to finish my exploration of Bali and of course we will be doing it with our official Bali travel buddy - ADIMELALI ! ! ! :)

Shah Alam/Malaysia

MS. AZIRA ABDULLAH

Me and my friend were very pleased with the service. Sounds even strange to say service, was more than this: open people that are happy to share with you their traditions, way of living, culture in order to get a real feeling about the community in Bali. Thanks a lot, Putu :)!

Additional to this, the service is very professional and you can make your schedule flexible; Gorra will chose the best tours depending of your wishes, time and money.

If you want in your vacation to do more than sightseeing, take them as tours guides. You will understand Bali from a different perspective.

Bucharest/ Romania

Ms. OANA BRAILOV

Adimelali were recommended to us by friends who had visited Bali earlier in the year. We contacted them to organize an aiport pick-up with transfer outside of city area and then for a transfer back to Seminyak with sightseeing on the way before drop-off at Bali aiport.
- very fast email response
- large group of drivers makes them flexible
- independent research of location and phone numbers of our resort which was very remote!
- punctual pick up at all times
- good knowledge of local sights
- flexible to our wishes during day
- great English 
- comfortable cars and free water
- very reasonable prices compared to what resort would have charged for 2 hour transfer outside Bali city
- VERY helpful and kindly let us use driver's phone when we were trying to contact airline due to flight cancellation and took us to nearest hotel to airport.
Can warmly recommend them.

Germany

Mr. TOMMY & KRAUT

We were very satisfied with tours, routes and guides from Adimeladi group. I found them on TripAdvisor and after that checked their webpage for routes. Communication was very good, it was possible to change ruotes according to our wishes and on place guides were welcoming, always on time and known a lot about natives life and traditions. Price is super resonable and we were very happy that we choosed Adimeladi. We also used their partner services in Yogyjakarta and also were satisfied with the guide there.

Riga/ Latvia

Ms. LIEGA BERNOTA

Wir hatte 1-2 Wochen vor unserem Urlaub auf Empfehlung von Freunden schon per E-Mail Kontakt mit Gorra.
Gorra ist der Inhaber und Organisator von Adimelali.
Er holte uns wie vereinbart pünktlich und sehr freundlich nach Anreise am Flughafen ab und brachte uns ins Hotel. Eine Flasche Wasser und englischsprechende Guides sind immer dabei. Die Autos sind sauber und alle mit Klimaanlage ausgestattet.
Gorra bot uns an, am 2. Tag ins Hotel zu kommen und mit uns unsere Ziele für unsere Rundreise durchzusprechen und uns Tipps und ein Angebot zukommen zu lassen. So war es auch und wir verglichen die Preis (unterschiede lagen bei max 3 Euro) und der Service und die Zuverlässigkeit hier ist TOP!!!
Wir machten 14 Tage Rundreise quer über Bali und immer nur mit Adimelali. Unser Fahrer hieß DEWA. Ein super netter und freundlicher Typ. Er erklärte uns viel auf englisch und brachte uns sehr angenehm zu allen Zielen. Er baute immer wieder Tipps ein für uns wir fühlten uns sehr gut aufgehoben.
Wir können Adimelali nur sehr empfehlen! Sehr freundlich, sehr zuverlässig und sehr herzlich in allem. Sie helfen einem sogar Bootsfahrten und ähnliches zu organisieren, wovon sie keinen Mehrwert haben. Wir empfehlen ADIMELALI und bedanken uns für den ausgezeichneten Service und die Unterstützung in jeder Hinsicht auf unserer Tour!!!

Stuttgart/ Germany

Ms. FRANZISKA WIDMANN

Fantastic service, extremely friendly, professional and reliable staff. Liaised with Adimelali from Australia to arrange a very detailed tour package across a 2 week period which went without a hitch. Highly recommended. It is the second time I have used Adimelali for tours across Bali and I will continue to use their services and recommend them to all my friends.

Melbourne/ Australia

Mr.RAMZY HELAL

I visited Bali in last week of July with my husband. I had taken 2 trips :Sunrise at Kintamani and sunrise at Lovina with Dolphin sighting with Adimelali.
Pros:
1. Great amount of help was provided in planning the tour by Mr Gorra. I had contacted him online 1 month before my visit and he helped me with itinerary, including tips and suggestions for the trips which I was planning to do on my own. Also, he was flexible with itinerary of the day tour. We requested some minor modifications in the plan as per our interest to which he immediately agreed
2. Timely pickup for the trips, this was must as both the trips we had taken started at midnight. For both the trips, we reached the sunrise point with sufficient margin in time
3. Very friendly driver . He was very talkative, enthusiastic, had complete information of the roads. He had arranged sarong for us (without any such request from our side) for our temple visits :)
4. Mr Gorra had up-to-date knowledge of the attraction places and gave lots of useful suggestions for the tour such as pre-booking guide for Kintamani trek, not visiting Besakih temple due to bad experience of other travelers etc
Cons:
Slightly on the expensive side
The overall experience was great, highly recommended.
1 suggestion to fellow travelers. If possible, contact them before booking your hotels so that you can book different hotels for different days as per your plan. This will save lots of traveling time.

Bengaluru/ India

Ms. SHRUTEE KAMAT

The team at Adimelali truly made it for us. They are a great team and they provide first class service. Thank you Made and Koming for sharing Bali, your home, with us. Gorra, you really have the best Tour company in Bali. 

We'll recommend you guys!

Managua / Nicaragua

Ms. ANDREÍNA GLO

Salam,

Me and my wife had planned our honeymoon trip to Bali. It was our first trip together outside the country, Nepal. We were bit worried initially because we were not very happy with the programs suggested by many local travel agencies. Fortunately, one of my friends gave me the contact of the owner/driver/guide himself Mr. Dee Gorra. We exchanged quite a lot of mails before finalizing the final program. Gorra was very attentive to our request and he was very flexible to change the program according to our need. In the meantime, we met his another driver/guide Bokah in East Bali, Amed who also had a very good knowledge about his place and friendly too. 

The car we used was clean and tidy. Everyday, we were provided with free flow of chilled mineral water in the car. We surely would like to return back to Bali and use Adimelali's service without any hesitation.

Terima Kasih Adimelali team.

 

Kathmandu/ Nepal

Mr. YALAMBER RAI

I had booked a day tour with Adimelali previously and this is my second time engaging their services. Had arranged for a pick up to & fro the airport and to plan a full day trip to East Bali. Replies were very prompt and they had many recommendations on what you can do so that you can your holiday trip. I liked that there was great flexibility in the places to visit and there was a high level of trust, commitment in rendering services to their clients. Korman, was very friendly and helpful. It was a pleasure meeting a new friend.

Singapore/ Singapore

Ms. THERESIA ISHAK

Durch einen Tipp von Freunden kamen wir zu Adimelali und möchten diese Erfahrung nicht missen. Schon die Planung von Deutschland aus verlief reibungslos und Gorra machte immer Vorschläge, die in unserem Interesse waren. Wir buchten 5 Tagesausflüge mit freien Tagen dazwischen und wurden immer am Vortag nochmals kontaktiert. Die Abholung durch unseren Fahrer Komang war immer super pünktlich und er fuhr zuverlässig und vorsichtig. Das Auto war immer in einem top Zustand und angenehm klimatisiert . Wasser war immer vorhanden und wir wurden zuvorkommend behandelt. 
Mit dem Englisch des Fahrers kamen wir an Basis-Informationen, wenn Gorra dabei war blieb keine historische und kulturelle Frage unbeantwortet. 
Einen zuverlässigeren Fahrservice für Bali können wir uns nicht vorstellen. 
Auch für Java-Ausflüge stand er zur Verfügung. 

Ober-Olm/ Germany

Mr. CRISTOPHER THIELE

Mr. KIM CHIN

Zoetermeer/ The Netherlands

After we had learned about Ademelali Bali on TripAdvisor we decided to give it a try. And we were pleasantly suprised by the rapid feedback on our requests and the valueble information given by Gorra. Execution of our plans was done by Komang and we were very happy with his guidance, his knowledge of the culture and his effortless attemps to make us feel at home and safe! 
Thank you so much for the nicest experience we had in Bali, Komang!!

Mr. BONSTOK

New York  /  USA

Nous étions à Bali pour exactement 7 jours trop peu pour faire beaucoup de choses du coup nous avions eu besoin d'un service rapide ponctuel et surtout efficace.
Ainsi, nous avions eu recours à Adimelali, l'agence répond rapidement, très sérieuse, a des guides très ponctuels et surtout très patients, ils ont organisé un programme spécial pour la journée pour optimiser le temps et du coup voir le maximum d'endroits , aussi le prix était clair et raisonnable.

Le transfert hôtel aéroport excellent le monsieur qui nous a accompagné était là 30 minutes avant l'heure.


Ms. INES JOULAK

Paris/ French

C'est une agence que je recomende fortement, une qualité de service et une flexibilité qui fait à ce que notre séjour à bali soit excellent. 
On avait construit un séjour sur mesure avec eux avant de partir à Bali. Ils nous ont même proposé plus de chose que ce qu'on a demandé pour des prix tout à fait abordable. Ils sont toujours à l'heure et même avant l'heure, et trés ouvert flexible en cas de changement de programme. Le personnel est trés sympathique et parle trés bien anglais, ce qui rend les trajets beaucoup plus plaisants.

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Ms. KRISTA JANE SMITH

Sydney/ Australia

I trust my babies with them, every single time!

I've been using these guys for over 7 years. Gorra and his crew always go the extra mile and there is nothing I have asked for that is too hard. Thanks for thinking of the car seats when I didn't, lending me a phone when my staff needed them and for taking care of my family and my guests over the years!

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